I ship a lot of art. all over the world...mostly never have a problem. but this summer after
the San Diego comic con, I shipped home 14 boxes....mostly art. This is incredibly stressful for me because some of these boxes are VEEEEEEEEEEEEEEERY valuable. and i had good reason for this stress * fedex lost 1 of the boxes. a gazilion $$$'s worth of art in it.
This happened at the very beginning of the summer trip with still nearly 1 month of travel ahead. i only had a master list, so i couldn't say exactly what was in the box. the people at fedex have a SHITTY system for finding lost packs. It turned out that when we finally started dealing with the "trace dept" that they weren't even in the same state of the warehouse with the lost boxes!!! all they had to go on were the Keywords to search from. we went around in circles until they told me, sorry...just make a claim!! after this Marcia wrote letters to ALL the most important people at fedex, and we were beginning to negotiate with the insurers. when they called and our package was FOUND !!!! the letters worked...because they re opened the investigation. 2 months after being lost...it shows up in Utah. ??? ohhhhhhhhh, where they auction lost packs!!!! BASTARDS !!!!! they told me on the phone that they wait more than a year before things go to auction houses.
Moral of this story: don't give up hope!!!